COVID-19 Update to AMHS-KFLA Services: Walk in Crisis Services have resumed! All of our services are available by phone or by appointment at our offices or in the community. Please visit this page to get the latest updates and information on programs and services.

Crisis Lines

AMHS-KFLA is here for you. If you are in distress, or know someone who is, give us a call.

Our crisis lines are staffed 24/7, 365 days a year by experienced professionals who can provide immediate support, advocacy and referrals to appropriate services as needed.

Crisis services are free, confidential and delivered in a respectful, non-judgmental manner by a multidisciplinary team of mental health and addiction specialists.

Walk-ins are welcome during office hours at 552 Princess Street in Kingston and 70 Dundas Street East in Napanee.

Kingston & Frontenac

24/7 Crisis Phone Line: 613.544.4229
Toll Free: 1.866.616.6005

Kingston & Frontenac Mobile Crisis Services

Monday-Friday, 8am-midnight
Saturday-Sunday and holidays, 8am-8pm

In-person community response services are available during set hours to support individuals in crisis in the community. Please contact the crisis line for information.

Kingston & Frontenac Walk-in Crisis Services

Monday-Friday, 8:30am-4:30pm

Lennox & Addington (L&A)

24/7 Crisis Phone Line: 613.354.7388
Toll Free: 1.800.267.7877

L&A Mobile Crisis Services

Monday-Friday, 8:30am-4:30pm

In-person community response services are available during set hours to support individuals in crisis in the community. Please contact the crisis line for information.

L&A Walk-in Services

Monday-Friday, 8:30am-4:30pm

Crisis Safe Bed Program

The Crisis Safe Bed Program provides supportive, short-term mental health residential placement to individuals experiencing a mental health crisis who have come into contact with police. This program aims to provide individuals with comprehensive, community-based support, diverting individuals from the justice system and potential incarceration, and/or avoiding unnecessary hospitalizations. This program is available by police referral only.

Kingston Area Mobile Crisis Rapid Response Team (MCRTT) and Crisis Outreach & Support Team (COAST)

These programs are operated in partnership with Kingston Police, AMHS-KFLA Crisis Workers are paired with specially trained front-line officers from the Kingston Police. These teams will respond to emergency and non-emergency mental health-related calls from within the community as a uniformed response (MCRRT) and plainclothes follow up team (COAST). These teams are dispatched as appropriate to respond and follow up to 911 calls and aim to better support individuals in crisis and divert individuals from emergency rooms where possible.

Lennox & Addington Mobile Crisis Intervention Team (MCIT)

This new and innovative collaboration with L&A OPP provides support and resources to our rural community and policing partners.

AMHS-KFLA MCIT staff work closely with OPP detachment staff and are dispatched to calls with a mental health or crisis component once the situation has been assessed for safety by attending officers.  Staff provide immediate support to individuals who may be in crisis, including assessment and referrals to community and agency services where needed.

The goal of the program is to divert individuals from hospital where possible, support officers in assessment and decision making in this area, as well as provide opportunities for individuals to connect with community supports.